FREQUENTLY ASKED QUESTIONS
How to Return a Product ?
As soon as your package arrives, record a video of yourself opening it. Ensure the shipping label is visible and that the video is uncut and clear.
- Email Us Within 3 Days Send an email to studiohxkum@gmail.com with the following details:
Subject Line: Return Request – [Your Order Number]
The Video: Attach the unboxing video.
The Reason: A brief explanation of why you are returning the item.
Await Verification. Our team will review your video and respond within 3 days .
Once approved, we will provide you with the next steps regarding the pickup or shipping of the item.
Where is my order shipped from?
All of our products are dispatched directly from our warehouse in Jabalpur.
Shipping from a central location helps us maintain quality control and ensure your package is handled with care.
How can I get in touch with you?
We’d love to hear from you! You can reach us through our official email or via phone for any inquiries regarding your orders, collaborations, or general questions.
What is your official email address? For formal inquiries, order support, or sending your unboxing videos, please email us at:
Can I call or message for support? Yes! You can reach our team directly via phone or WhatsApp at:
📞 +91 92022 22069
When can I expect a response? We typically respond to emails and messages within 3 DAYS during business days. If you are contacting us about a return, remember to include your order number in the subject line.